How Do I Use URL Forwarding With Google Apps/Gmail?

These services work quite well together. However, they must be enabled in a certain order to function properly. If they are not enabled in this order, you can run into some issues that may cause you to think the features are broken.

To enable these two features together, follow the steps below. If you are have already enabled these two features, please refer to the second set of instructions.

  1. Log into your Name.com account.

  2. Click on the 'Account' icon at the top of your screen.

  3. On your 'Account' page, click the 'enable' link to the right of the domain you want to enable these services for.

  4. We will automatically set up the necessary DNS settings for Google Apps to properly function.

  5. Return to your 'Account' page.

  6. Click on the domain name.

  7. At the 'Domain Management' page, click on 'URL Forwarding' located in your 'Control Panel' on the right side of your screen.

  8. Be sure to read the requirements for URL Forwarding listed on this page. Click 'Enable URL Forwarding for...'.

  9. Enter the full web address to which you want to direct your domain name in the 'point to' field. This will include information such as 'http://'.
  10. A good idea when doing this, to prevent any typos, is to visit the site you wish to forward your domain to in a separate browser. Take the address from the new browser, copy this address, and paste it into the 'point to' bar in your URL Forwarding window.

    Please note: You cannot point to multiple URLs with one domain name using the URL forwarding tool.

  11. Using the drop-down menu, choose 'Masked' or 'Redirect' forwarding.
  12. Note that "Masked" forwarding will not indicate in the frame of a web browser that a user has moved from your domain to third party website. Redirect will.

  13. Optional: Enter a 'Page Title', which will appear in the browser frame, and 'Meta Tags'.

  14. Press 'Update'.
  15. That's it! Your URL forwarding should functioning correctly with 30 minutes.


If you have already enabled Google Apps and URL forwarding but your page is not resolving, this can be fixed! The reason your page is not resolving, is probably because URL forwarding and Google Apps were not enabled in the correct order. If this happens, there are too many DNS records and the domain gets 'confused' and is unsure where to point.

To fix it, you just need to disable and re-enable your URL Forwarding. Here's how:

  1. Log into your Name.com account.

  2. Click on the 'Account' icon at the top of your screen.

  3. On your 'Account' page, click the domain you want to modify.

  4. At the 'Domain Management' page, click on 'URL Forwarding' located in your 'Control Panel' on the right side of your screen.

    Note: We suggest that you copy all relevant information into a text program. This way, when you re-enable your URL forwarding, you can just copy and paste the details back into the form.

  5. Click on 'Disable URL forwarding for this domain' located on the bottom right of this feature.

  6. Now click on 'Enable URL forwarding for....'.

  7. Enter your information into the URL Forwarding form. If you saved it in a text program, you can just copy and paste all of the information back into the appropriate fields. Click 'Update'.

That's it! By disabling and re-enabling your URL forwarding, the extra DNS records should be automatically removed, leaving only those that you want to be authoritative. Your page should be resolving correctly within 30 minutes.